Covid-19 Information

Welcome Back

The Government of Ontario has issued new operating guidelines for commercial businesses which includes active screening for periods in which London is in a grey, red or orange zone.

To ensure we are keeping everyone safe, all guests of Citi Plaza, including our retailers and business tenants, will be required to answer screening questions prior to entering the premises. During these times, we will have limited access available. Please see below for a list of open and closed entrances.

For your convenience, feel free to take the online screening in advance of your visit. Please show our team the provided “You Can Go” page with today’s date.

Entrances Open

  • York Street Entrance – Outside the Security office and Wellington Square
    • 7 days a week from 6 am to 10 pm
    • Outside of these hours, you will need to ring the door bell and Security will allow you access, after which you will need to report to the Security Office for COVID screening
    • P1 will be closed and will not have elevator access
    • Please only use stairs if on P2, P4, P5, P6, P7 or P8 and then enter the Plaza via the York Street entrance to complete COVID screening
  • Clarence Street North – Ardene Entrance
    • Monday to Saturday from 6 am to 5:30 pm
    • Outside of these hours, everyone will need to enter off of York Street
  • North Parking Garage (P11) Elevator Lobby
    • Monday to Saturday from 6 am to 5:30 pm
    • Sunday from 10:30 am to 5 pm
    • Outside of these hours, everyone will need to enter off of York Street
    • All other parking levels (P12 & P13) will be closed/locked at this time

Entrances Closed

Signs will be on the following doors directing everyone to the open entrance doors:

  • North Wellington (CIBC) and South Wellington (Goodlife)
  • Clarence South (near Middlesex Health Unit)
  • Second Floor Plaza off of P5 (by Imagine Theatres)
  • Parking Levels – P1, P5, P7, P8, P12, P13